Refund policy

We want you to love what you ordered. If something isn't right, here's how it works.

Returns Policy

You have 30 days from your delivery date to submit a return.
We don't provide cash refunds for change of mind or incorrect size selections.
Change-of-mind and size returns are issued as store credit for the full value of the item, or you can exchange for a different size or style.
Sale items are not eligible for a cash refund. They may qualify for store credit or a partial refund at our discretion.
Items marked FINAL SALE cannot be returned unless faulty.
If your item is faulty, damaged, or incorrect, contact us within 3 days of delivery with a photo and we'll send a free replacement.
Return shipping costs are the responsibility of the customer. Free returns are not offered.
Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Items delivered more than 30 days ago.
Items that have been worn, washed, or damaged after delivery.
Items missing original tags or packaging.
FINAL SALE items (unless faulty) and gift cards.
Jewelry, underwear, and lingerie — non-returnable for hygiene reasons.
Orders with an incorrect shipping address provided by the customer — contact us immediately if you notice an error; once an order is in transit we cannot redirect it.

Ordering Multiple Sizes

We're a small brand that cares about reducing waste and our impact on the planet, so we build a detailed size guide into every product page to help you get the right fit the first time. If you order the same style in more than one size, only one item per style is eligible for store credit — any additional sizes are non-returnable. Choosing your size with the guide keeps things kinder to the planet and to our small team. 💛

Condition of Return

All items must be returned:

Unworn and unwashed.
With all original tags still attached.
In original packaging.
Free from perfume, deodorant, or washing powder.

Small natural variations are a normal part of how our pieces are made and are not faults: a slight loose thread; minor differences between how a color looks on your screen and in person; small variations in print or pattern placement (no two pieces are cut exactly alike); and the natural weight, drape, thickness, and feel of a fabric (some styles run thinner or thicker than others by design). Each fabric's composition is listed on its product page, so you'll always know what to expect before you order.

How to Submit a Return

Email info@curvy-muse.com with your order number, full name, delivery address, and reason for return. A photo is required for faulty or damaged items.
If approved, we'll email you the return address and instructions. Returns must be sent to our fulfillment center.
Returns sent without prior approval will not be accepted.
Approved returns are processed within 7 business days of arriving back with us.

Refunds & Store Credit

Store credit is issued as a discount code for the exact value of your returned item, never expires, and can be used on anything in the store.
Where a cash refund applies — an order confirmed lost in transit, or where we're unable to provide a replacement for a faulty item — it's issued to your original payment method within 10 business days after we receive and inspect the return. It can take extra time for your bank or card company to post it. If more than 15 business days have passed since approval, contact us at info@curvy-muse.com.

Shipping Delays & Lost Orders

If your order has not arrived within 14 days of your expected delivery date, contact us and we'll provide a personal update.
If it has not arrived within 25 days, we'll issue store credit as goodwill while we keep investigating.
If there's no tracking movement within a further 72 hours, we'll reship your order.
If your order is confirmed lost in transit, we'll reship or refund you in full — your choice.

Questions? Contact us anytime at info@curvy-muse.com — our small team is here to help. 💛